My subscription payment ​has been declined, what do I do now?

There can be a number of reasons for your payment being declined, this article lists some of the most common along with ways to potentially fix the problem. If you are still having troubles with your payments being declined and don't know how to fix, please get in touch and we'll help you investigate further.

Credit Card Errors

Your card does not support this type of purchase

  • This message can be due to using a card that requires a PIN to be entered with the transaction, as this is not supported by our payment processor. Unfortunately, the only workaround for this is to use a different card that doesn't require a PIN to be entered.
  • The other reason you may get this error is if your card does not allow for cross border usage: Craftybase is based in the UK, so you are based in a different country check with your bank to see if there are restrictions on using your card overseas.

Your card was declined

This is a "catch all" error that can occur for a number of reasons:

  • Your card is not set up for online purchases.
  • Your card has been momentarily blocked due to unusual usage (sometimes making an oversea purchase can raise a fraudulent use flag on a card)

PayPal Errors

The email address email@email.com is invalid. It may not be registered in PayPal's system yet 

This message can occur when the email address listed on PayPal is changed or removed. To fix this, if your account as expired as a result of the payment decline process you can proceed through the subscription process to update your PayPal payment details with the correct email address. If your Craftybase account is still active, you can go through the  Change Payment Method process instead to refresh your payment details to the correct PayPal email address.

This transaction cannot be processed. Please enter a valid credit card number and type

This error will occur if the payment details PayPal has on file have become invalid - for example, you have an expired credit card listed as your primary source of funds. If this is the case, fixing your card details on PayPal should resolve this issue and you should not need to change anything on Craftybase. Once your payment details have been updated the next attempt for payment should process automatically (or to retry the payment immediately go through the  Change Payment Method process). If your Craftybase account has been cancelled in the meantime, you can process a new subscription and this will update the expired subscription for you.

Alternatively, this error message can also occur if PayPal has put a temporary restriction on your account - see "Account is restricted" message below for details on how to fix.

Account email@email.com is restricted

This means that PayPal has put a temporary restriction on your account. The best course of action here is to contact PayPal to resolve this problem. Once the restriction has been removed from your account the next attempt for payment should process correctly (or to retry the payment immediately go through the  Change Payment Method process). If your Craftybase account has been cancelled in the meantime, you can process a new subscription and this will update the expired subscription for you.

The payment can not be processed because no payment source is available

This can happen if your PayPal account is not properly configured to fall back on the default credit card / bank account if the PayPal balance isn't sufficient to cover the transaction. It could also occur when your credit card is not properly entered or isn't "verified" yet. To rectify this, the best course of action is to log into PayPal to verify that your current address and credit card information is correct, and that your payment method is still up to date. Once your details have been updated if your account is still active, the payment will be retried automatically for you (or to retry the payment immediately go through the  Change Payment Method process).  If your Craftybase account has been cancelled in the meantime, you can process a new subscription and this will update the expired subscription for you.

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