How We Calculate Your Average Monthly Line Items
Learn more about how we calculate the order limits on your subscription plan.
Each of our plans allows for a specific number of order line items to be entered into your account each month. When you reach the limit, you will be automatically upgraded to the next available plan.
In this article, we'll explain in more detail how we calculate your order line items.
What is an order line item?
An order line item is any unique item in an order. If you have an order for 3 different products, this would be counted as an order line item total of 3.
This count does not take into account the quantities of each item ordered, so in the example above if you have sold 3 of each item, this would still count as an order line item total of 3.
How is my average monthly order line item count tallied?
Your average monthly order line items are calculated daily using a rolling average (weighted average) calculation.
For annual plans, we will create an average using your last 12 months of order data. For monthly plans, we will use your last 3 months of order data. For new accounts, this count will begin on your account start date.
If you experience higher than usual order volumes at certain times of the year, you may be best to consider subscribing to an annual plan to better smooth out your activity and maintain a consistent order line item count.
Example:
Jane is on a monthly plan. On April 12th, our calculations determine that her average monthly order line item count is 243. This is calculated by totaling all order line items between January 12th - April 12th (731) and dividing by 3.
Liam is on an annual plan. On the same day, our calculations determine that his average monthly order line item count is 1217. This is calculated by totaling all order line items between April 12th last year to the current day (14608) and dividing by 12.
When the average order line item count for an account hits 80% of the usage of the current plan, you will get an email alert letting you know.
If your plan limit is reached, the account will automatically be upgraded to the next available plan with a sufficient order line item limit.
Using the same example above, let's say you were subscribed to our Studio plan, and your subscription renews monthly on the 18th of each month.
Since your average was recalculated to be 322 on the 12th, you will be alerted before your subscription renews that you are being upgraded to the Indie plan starting the next billing cycle.
If at any point you'd like to downgrade your plan, you can do so as long as your daily order line item count is lower than your current plan's threshold.
Need more help?
If you would like more information or have questions about how these calculations work, you can contact our support team at any time.