Manage your Craftybase subscription

Learn how to start your subscription, change plans & payment methods.

You can start a Craftybase subscription anytime after your free trial ends. To get started, sign in to your Craftybase account.

In this article:

• Finding your subscription page
• Starting your subscription
• Changing your plan
• Changing your payment method
• Changing your billing address
• Updating your billing email address
• Viewing your subscription invoices
• Troubleshooting guide
• Subscription FAQ

Finding your Subscription page

To find your Subscription page:

1. From any page, hover your mouse over the ⋮ icon in the top right-hand corner

2. Select the option Your Plan & Billing in the menu that appears.

Starting your Subscription

1. Go to your Subscription page

2. Click the Purchase Subscription button.

   

   
   
3. Choose from either monthly or annual billing, then the plan you would like to subscribe to.
4. Click the Subscribe button. This will take you through our secure checkout process, where you can enter your payment source and details. 

Changing your plan

For details on how to upgrade or downgrade your plan, see Changing your Craftybase plan →

Changing your payment method

We accept Visa, Mastercard, Amex, and PayPal Express Checkout.

To add or update your payment method:

1. Go to your Subscription page ( How do I find my subscription page?)

2. Click the Manage Subscription

   

   
   
3. Click Payment Methods, then add or update a new card.

Changing your billing address

To update your billing address:

1. Go to your Subscription page (How do I find my subscription page?)
2. Click the Manage Subscription
3. In the dialog that appears, choose Billing Address
4. Select the address from the list, enter your new billing address details in the form, and click Update.

Updating your billing email address

To update your billing email address:

1. Go to your Subscription page ( How do I find my subscription page?)
2. Click the Manage Subscription
3. In the dialog that appears, choose Account Information.
4. Select your name/company name from the list, then enter your new email address in the form and click Update

Viewing your subscription invoices

To view your Craftybase subscription invoices

1. Go to your Subscription page (How do I find my subscription page?)
2. Click the Manage Subscription
3. Then click on Billing History. You will be shown a list of your previous invoices where you can download the individual invoices you require.

Troubleshooting Guide

See our subscription troubleshooting guide for detailed guidance on how to resolve common issues with your subscription.

Subscription FAQ

Below are some common questions we receive about subscriptions. If your question isn't covered here, please feel free to contact our friendly support team.

In this section:

• Can I reactivate my account if it has expired?
• What payment types do you accept?
• Can I subscribe before my trial ends?
• Can I pause my trial?
• Can I pay in a different currency?
• What happens to my data after I subscribe?
• Can I take a payment holiday on my subscription?
• How is my subscription billed?

Can I reactivate my account if it has expired?

Yes, you can reactivate your account at any time by following the instructions here.

1. Login to your Craftybase account
2. Click on Reactivate account on the expiry message that appears
3. Follow the instructions to update your payment details

Can I subscribe before my trial ends?

Yes. If you subscribe before your trial ends, your subscription will begin, and your payment method will be billed once your 14-day trial expires. 

Can I pause my trial?

It isn't possible to pause a trial, apologies! We are happy to offer you a second trial in the future when you are ready - just get in touch and we can arrange.

What payment types do you accept?

You can pay with Visa, Mastercard, and Amex credit cards. Payments are securely processed using PayPal Australia Australia Pty. Ltd if you choose to pay through PayPal. 

Can I pay in a different currency?

Sorry - at this time, we only offer subscriptions in US Dollars. 

What happens to my data when I subscribe?

All data entered during your free trial will be still available to you when you subscribe.

If you wish to reset your account after you subscribe, you can do this by following the instructions here: How can I reset my account data?

Can I take a payment holiday on my subscription?

Unfortunately, we don't offer payment holidays or subscription pauses at this point in time. If you are taking a short break from your business, get in touch and we'll be happy to discuss some ways we can help!

How is my subscription billed?

Your subscription is billed automatically each month using your nominated payment details, on the same day you subscribed on. 

E.g., If you subscribe on the 18th of March, your next payment will be on the 18th of April.

You will receive an invoice each month after the payment has been successfully taken. If we have any issues taking payment, we will advise you via email and hold your account in a pending state until the payment issue has been resolved.

Can I use PayPal credit as payment method?

While Craftybase does support PayPal as a payment option, we currently do not support payments made through PayPal Credit.