Why is my subscription more than advertised?

If you find that the subscription price listed on your bank statement is different to the price we display on your invoice, the difference is most likely an additional charge applied by your bank/credit card company. As we are based in Australia, some banks in other countries will add a “foreign transaction” fee to our subscription price. This is not a "Currency Conversion Fee" as it is calculated based on our bank's location and not on what currency we bill in.

This Foreign Transaction Fee is typically a percentage of the purchase price and can vary by provider but is usually between 1 - 3%. 

For US customers, as we bill directly in USD you should not be charged a Currency Conversion Fee, but you may be charged a Foreign Transaction Fee for the reasons above. For other countries, you may be billed both a Currency Conversion Fee and a Foreign Transaction Fee depending on your bank.

Unfortunately, there is nothing we can do to prevent this from occurring or knowing when it will be charged. To find out more about why this charge has been applied please contact your bank or credit card company.

If you wish to pay using PayPal then you can avoid this fee if you nominate your subscription to come from your PayPal balance. This help article can help you ensure that the subscription is taken from there before trying your credit card: https://www.paypal.com/us/smarthelp/article/how-do-i-change-the-way-i-pay-for-a-recurring-payment,-subscription,-automatic-billing,-or-installment-plan-faq1414

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