Billing FAQ

Read answers to some frequently asked questions about how Craftybase billing works.

How do I update my billing address?

To update your billing address:

1. Go to your Subscription page ( How do I find my subscription page?)

2. Click the Manage Subscription button

3. In the dialog that appears, choose Billing Address

4. Select the address from the list, then enter your new billing address details in the form and save.

How do I update my billing email?

To update your billing email address:

Go to your Subscription page ( How do I find my subscription page?)
Click Manage Subscription
In the dialog that appears, choose Account Information
Select your name/company name from the list, then enter your new email address in the form and save.

What payment options does Craftybase support?

Craftybase supports the following payment methods:

Credit Cards

Visa
Mastercard
American Express
Paypal

Please note, Craftybase does not accept Discover or Diner's Club payments.

How can I find my Craftybase subscription invoices?

We send payment notices to the email of the current primary account holder each month after we take payment. We attach a printable invoice as an attachment to this email that can be printed and used for your records.

The subject is of the email is [Craftybase] Subscription Payment Receipt and the sender will be "craftybase help" <help@craftybase.com>

Alternatively, you can access your billing portal to download previous invoices. To do this:

Visit your Subscription page in Craftybase
Click on the Manage Subscription button.
Then click on Billing History. You will be shown a list of your previous invoices where you can download the individual invoice you require.

How does Prorating Work?

Prorating is applied to your subscription only when you change subscription plans and differs on which payment method you use. You will see a message summarising the way we will calculate your next billing cycle before you choose to switch your plan. If you have any questions before you switch, please feel free to get in touch.

Let's say your subscription date for your Pro plan is the 1st and you upgrade to Studio on the 10th. We will calculate the time left on your Pro subscription and convert this to a monetary value, for this example it will be $10.15. We then calculate how much time you will be on the new Studio plan until the 1st of next month which for this example will be $13.54. On the first of next month your invoice will be as follows:

Studio subscription	$19.99
Unused previous month Pro subscription	-$10.54
Used previous month Studio subscription	$13.54
Total	$22.99

Your subscription date will remain the same (1st of each month) and the following invoices will be $19.99 (provided you don't change plans mid subscription).

How do I update my payment details?

To update your payment details:

1. Navigate to your Subscription page (How do I find my subscription page?)

2. Click the Update Payment Details button

3. Complete the payment details process within the dialog window that appears.

What happens if I subscribe during my trial?

If you subscribe during your trial, your subscription will start at the end of your 14-day trial. Your selected billing method will be charged at the end of your trial as well.

How is my average order line item count calculated?

We calculate your average by dividing the last three months of order line item data by 3 and rounding down. For a more detailed explanation, you can read more here: How We Calculate Your Average Order Line Items.

My plan was upgraded due to exceeding the average order line item limit for my plan. How do I go back to my previous plan?

You will be able to move back to your previous plan as long as you meet these criteria:

You are not utilizing any of the features specifically linked to the higher plan, and
Your daily Average Order Line Items are lower than the plan threshold.

I signed up for Craftybase through Shopify, but I can't subscribe/update my billing information.

If you signed up for Craftybase through Shopify, your Subscription will be managed through your Shopify account. If you access your subscription settings through Craftybase, you will be forwarded to your Shopify account. If this does not occur, or you receive an error page, please reach out to Craftybase Support for assistance.