Why are some of my listings not importing from my sales channel?

If you cannot locate one or more of your listings from an import, this may be due to listings having identical titles at the time of import. We match based off of title via our import process and create new projects only when we find unique titles, so you may find multiple listings under the one project if they have the same name.

To check that this is the case, navigate to your Project and then select the Listing tab. Here you can view all listings associted with the current project. From there, if you find your listing and you wish to move it from this project to a different one, you can follow the process outlined here:  How do I move a Listing to a new Project?

If you cannot find the listing this way, then you can use the search bar on your  Listings page. Enter the Listing ID via the search box on the right hand side of the page and click search. This should return the listing you are attempting to locate.

If you still cannot locate your Listing, please feel free to  get in touch with our support team and we will investigate this further for you. If you can provide Listing IDs for your missing items this will help us locate it faster for you.

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