Sales channel troubleshooting
Why are some of my products not importing from my sales channel?
If you cannot locate one or more of your listings from an import, this may be due to your products having either identical SKUs and/or titles.
The initial import will attempt to find an existing product with the same SKU and/or title and in this case will associate the listing with this product automatically. To check that this is the case, navigate to your Product (How to I find my product details page?) and then select the Listing tab. Here you can view all listings associated with the current product. From there, if you find your listing and you wish to move it from this product to a different one, you can follow the process outlined here: How do I move a Listing to a new Product?
If you cannot find the listing this way, then you can use the search bar on your Listings page. Enter the Listing ID via the search box on the right hand side of the page and click search. This should return the listing you are attempting to locate.
If you still cannot locate your Listing, please feel free to get in touch with our support team and we will investigate this further for you. If you can provide Listing IDs for your missing items this will help us locate it faster for you.
Why are some of my orders not importing?
If you find some orders have not imported from your sales channel, the first thing to do is to see if it was a error with a prior import. You can see your full import status list by following the instructions below:
1. Go to your sales channels page within your settings.
2. Select the sales channel you are missing orders for
3. Click on the Imports tab
4. You will see a list of all imports. From here you can scroll through to see if any have a Failed status
5. If you see a failed import, you can run another manual import to see if it fixes the issue by following the steps here:
If still no luck, please get in touch and we'll look into this for you asap.