Troubleshooting sales channel imports

I have duplicate products after importing

Once you have initially imported from your connected sales channels, the next step is to  merge together your products so that you only have one representing each of your products. 

This only needs to be done once: the merge process will move across all external references, so the next time you do an import the system will know which Craftybase product to link your orders and fees to.

My sales channel says my token is revoked, what do I do?

Most of the sales channels will only authorize an integration for so long, and when that authorization expires Craftybase will not be able to fetch information. To fix this, you will need to reauthorize the token.

If you go into your sales channels, you might see something like this.If you click on the name of your shop, you can see the connection status.

All you need to do is click on "Reauthorize", and your sales channel will become active again. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us