Integrate with your e-commerce platform

Sales Channels are being renamed Integrations from February 2024. More details →

Learn how to do integration with Craftybase to import your products and sales.

To learn more about the integrations we currently support, see our article here: About integrations.

In this article:

How to connect an integration

To connect your online store as an integration, sign in to your Craftybase account, click on the main menu, and choose Integrations. Craftybase allows you to connect as many shops as you like through each integration once activated. 

For example, you can have multiple Etsy shops connected through our Etsy integration or various Shopify stores connected through our Shopify integration. There are currently no limits on how many shops or stores you connect through the integrations, but the amount of integrated stores you can have depends on your subscription

How do I find my Integrations page?

If you want to connect your integrations, you'll want to head to your Integrations page. This page can be found in the three dots︙to the right of the Reports tab.

Choosing a start date for your imports

To set a specific date to import your sales from, you'll want to set your Account Start Date before you connect your e-commerce platform. The import will then use this date as the earliest date to import your data. 

If you want to change your start date and already have integrations in place, you'll want to disconnect these to remove all imported data, change your account start date, and reconnect the stores. This will ensure that only data from the nominated start date will be imported into your account.

After the initial import, you can select a specific period to import your orders and fees by running a manual import. To change your start date after you have already imported, you'll want to disconnect your integration to remove all data, ensure your Account Start Date is set correctly, and then reconnect the e-commerce platform.

You cannot import data more than 365 days ago - if you need to backdate further than this, please feel free to contact us to discuss options.

Switching off automatic importing

It is possible to turn off the daily automatic imports if you would rather import your latest orders and purchases manually. This can be useful when you need to continuously baseline your stock levels daily before importing your latest data.

To switch off automatic daily imports for an integration:

  1. Navigate to your Integrations page
  2. Click the integration you'd like to set this setting for
  3. On the integration page, click the Edit button
  4. Uncheck the box called Automatic Updates
  5. Click the Save button.

Manual imports can only be run for a maximum date range of 30 days.

Automatically marking imported orders as shipped.

If you sell in person via a POS or have another situation where your orders need to be marked as "shipped" instantly, you can set your integration to do this automatically.

To mark imported orders with an automatic shipped date for an integration

  1. Navigate to your Integrations page
  2. Click the integrations you'd like to set this setting for
  3. On the integrations page, click the Edit button
  4. Check the box called Automatic Shipped Date
  5. Click the Save button.

For future orders, the shipped date will automatically be saved as the date the order was placed. If a shipped date differs from the date found in the integration in a future import, the date found in the integration will be used instead.

Setting a default location for imported orders

On eligible plans, nominating a location for all orders imported from the e-commerce platform is possible. This can be useful for warehousing situations such as Amazon FBA.

To set a default location for all orders imported from a specific integration:

  1. Navigate to your Integrations page
  2. Click the integration you'd like to set this setting for
  3. On the integration page, click the Edit button
  4. Search for your location in the search box called Location (if you need to add a new location, instructions for this step can be found here)
  5. Click the Save button.
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