How does Craftybase integrate with Amazon?

Craftybase utilities the Amazon API to read and import data directly from Amazon. 

Note: Only Amazon US Marketplace seller accounts are able to access this integration at this time.

Once you have connected your Amazon account to Craftybase, we will schedule an automatic update for 5am each day to fetch new products and orders. You can also update your data at any time before the next update via a manual update.

Your first import will, by default, attempt to download all data from your Account Start Date.

Products

Regardless of the date range selected, Craftybase will import all products found on Amazon currently listed in your Product Data List. An attempt will be made to match existing products in Craftybase using the name as found on Amazon. If no match is found, a new product will be created on Craftybase (you can merge these together with your existing products if necessary using the instructions here: How do I merge products together?)

If you do not wish to track some of these imported products, once you have reconciled your stock to zero you can archive these and they will be removed from most views and reports. 

Orders

All orders placed via Amazon in the time period selected by the import will be created in Craftybase. If an order has been placed earlier than 180 days ago then it will be unable to imported into Craftybase as it no longer exists in the Amazon feed.

The Total Discount amount for the order will be calculated from any Promotion Adjustments applied to the order in Amazon.

The Total Tax amount for the order will be calculated from the Total Tax Withheld (Standard and Marketplace Facilitator) applied to the order in Amazon.

The Total Shipping amount for the order will be directly applied from the Shipping total applied to the order in Amazon.

Unshipped, Partially Shipped and Shipped orders will be imported. Pending orders will be imported when the status has been updated to Unshipped.

Fees & Charges

Commission and fulfilment fees directly associated with an order will be imported as long as it was generated less than 180 days ago. If a fee or charge is older than 180 days then it will be unable to imported into Craftybase as it no longer exists in the Amazon feed.

Fees not directly related to an order will not be imported (e.g. FBA Inventory Storage Fee, Subscription Fees). Shipping and Shipping Label fees are also not available in our Amazon feed. These fees can be imported via our CSV bulk expense import tool if required.

Customer Data

To comply with Amazon PII regulations, customer name, address, email and phone number details for orders shipped more than 90 days ago will be anonymised and/or removed from imported orders.

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