Craftybase FAQ

Read answers to some frequently asked questions

Whether you're a seasoned user or new to the program, you will have some questions. Here are some questions we see frequently.

Don't see your question here? Contact our support team, and we'll be happy to help!


We'll Cover:

What is the pricing for Craftybase?

We offer several pricing plans based on the size of your business and the features you need. You can find detailed information about our pricing plans here: Craftybase plans.

Can I try Craftybase before subscribing?

Yes, a free trial period lets you explore the app's features and see if it meets your business needs before committing to a subscription plan.

Is Craftybase suitable for businesses with multiple locations or warehouses?

Yes, the app supports businesses with multiple locations or warehouses by allowing you to track inventory levels and movements across different facilities. You can transfer stock between locations and manage stock centrally. Find additional information for this feature in this article — About locations and more details about plan eligibility here in our plan list.

Will Craftybase work for me if I'm not in the US, or are there any limitations I should consider when using it in other countries?

Yes, we work for any manufacturing business, no matter where you are located. Many tax systems use very similar calculations for Cost of Goods Sold (COGS) and Inventory value at the end of the year due to GAAP, so it's highly likely that our calculations will also be applicable.

I don't make my own products; will Craftybase work for me?

Although the app is designed to cater to businesses that directly manufacture and sell DTC products, if you don't make your own products, you may find that our software can still work for you.

How do I create a resale product?

Does Craftybase offer barcode scanning?

We currently do not offer traditional barcode scanning. However, we provide QR codes, which allow quick access to your product or materials pages. You can read more about it here: Craftybase QR codes.

Does Craftybase generate nutrition labels?

No, the app does not generate nutrition labels. Our platform is designed for inventory, manufacturing, and expense tracking rather than nutrition labeling.

Can I use Craftybase for resale products?

Yes, you can use the app for resale products. It is designed to manage both manufactured and resale products, allowing you to keep track of your inventory, costs, and sales efficiently. You can learn more about it here: About resale products.

Does Craftybase automatically update stock levels in the integrations when you receive or manufacture new products?

Stock levels in your integrations are not updated automatically when you receive or manufacture new products. You'll need to manually update your stock levels in the integrations when this occurs. Our integration is one-way only, which means integrations don't pull data from the app.

For more information on how the app manages product stock, you can refer to this link: Product stock management.

Does Craftybase work on a mobile phone?

We don't currently have a dedicated app for phone devices. However, as the platform is completely web-based, you can use it on any device with an internet connection.

Does Craftybase work on Apple devices?

Yes! The platform is a web-based application, which means it works on any device—including Apple products like MacBooks, iPads, and iPhones—as long as you're using a modern, up-to-date web browser such as Safari, Chrome, or Firefox.

There's no need to download or install anything—just log in from your browser at craftybase.com and you're ready to go!

Does Craftybase replace accounting software?

The app is an inventory and manufacturing system for small manufacturers. It's important to note that we aren't designed as a replacement for accounting software and typically should be used in conjunction with an accounting package (like QuickBooks or Xero)

It is recommended that you seek the advice and guidance of a financial expert before using calculations directly from the app to prepare tax or financial reports, as requirements differ from country to country.

Is there an offline version of Craftybase available to download?

At this time, we do not have an offline or downloadable version. The platform is designed as an online solution, so you can access it anywhere with an internet connection, including your smartphone and tablet device.

The app uses 256-bit security, so your data is secure when accessed and backed up on a regular basis,, so you don't have to worry about losing any of it.

Another advantage to being completely online is that we can always improve our range of features—which we do regularly. If you have an idea or suggestion for an improvement, please get in touch!

Do I need an Etsy store to use Craftybase?

Not at all! The app is designed for use by any maker regardless of where they sell. Using one of our available integrations will allow you to pull your orders and products automatically; however, you also have the option of entering all information manually if need be.

How often does Craftybase automatically pull from my integrations?

The app automatically pulls either on a daily or hourly basis, depending on your subscription plan.

Can I export my data from Craftybase?

Yes, you can export your data, including inventory, sales, and reports, to CSV files. This is useful for backup purposes or further analysis in other software.

Is my data secure?

The platform is a web-based application, which means that your data is entirely "in the cloud." Being web-based offers the most flexibility in terms of you accessing your data anywhere and allows us to improve the features that we offer continuously, but it does not mean that you don't have your data sitting directly on your own machine.

How does Craftybase ensure the privacy and ownership of my data?

No data entered by you is shared with any third party—not now, not ever. We are an entirely independent company with no outside affiliations, and we fully intend to stay this way. We have a small, trusted support team with only minimal access to account data—we will only view your data if you give us the express permission to do so and only the data we need to help with your issue.

How does Craftybase handle data backups and provide export options?

All data is stored in multiple locations for failover, allowing us to swap systems in the event of an outage. Backups are taken on an hourly basis and stored off-site. We also have CSV exports available for almost all of the data that you enter into the app. These exports are all in a format that is readable by most popular spreadsheet programs, so these files can be downloaded and used as an Excel backup as often as you like to provide you with further peace of mind.

How does Craftybase ensure physical server security?

We utilize SAS70 Type II and SSAE16-certified facilities, which are protected by round-the-clock surveillance monitoring and biometric locks.

How does Craftybase handle data encryption and security?

All data in transit between you and us is encrypted and sent using HTTPS. Account passwords are encrypted and not stored in plain text. All data kept in our databases is encrypted at rest, including backups, which are also stored in an encrypted file server offsite.

How does Craftybase handle billing and payment data security?

We do not store payment details—these are handled by our payment providers (Stripe and PayPal), which both offer fully PCI-compliant systems.

How many Admin users with full access are allowed in Craftybase?

Only one Admin user can have full access to view and use all platform areas. Typically, this is the user account under which the account was originally created.

Can users request specific features or improvements?

Absolutely, we'd be happy to hear any suggestions or feedback! We're always working to improve the app. Feel free to contact us!

Does Craftybase work internationally?

Although the app was designed for the specific needs of US users, many businesses from different countries use our software. Many tax systems use very similar calculations for Cost of Goods Sold (COGS) and Inventory value at the end of the year, so it's quite possible that our calculations will also be applicable to the system your country uses.

The app is available for international use, but we suggest consulting with a bookkeeper or accountant to ensure that this is the right choice before using our system for tax reporting. Don't hesitate to contact us if you or your adviser have any questions, and we'll be more than happy to help.

Is Craftybase GAAP compliant?

GAAP (generally accepted accounting principles) is a collection of commonly followed accounting rules and standards for financial reporting.

The app is a perpetual inventory tracking application that uses industry-standard GAAP calculations for inventory and COGS. More information about our calculations can be found here: How does Craftybase calculate my COGS?

How can I join and benefit from the Craftybase affiliate program?

Join our affiliate program and start earning today! Simply sign up using the link below:

Craftybase Affiliate Program Signup Once you've completed the form, our team will review your application. We'll provide you with login credentials to access your affiliate dashboard upon approval. Here, you'll find your unique affiliate links and marketing resources.

For each new subscriber you refer using your affiliate URL, you'll earn a percentage of the subscription plan price for the first 12 months that the referee remains a subscriber. Be sure to check out the Craftybase Affiliate Agreement for full terms and conditions.

Start earning commissions today by promoting the app!

Does Craftybase offer payroll features?

At this time, we do not offer any payroll features. We may support this feature in the future, so please get in touch, and we'll add you to our contact list for updates.

Can I generate a CPSR or PIF report using Craftybase?

The app does not currently generate CPSRs (Cosmetic Product Safety Reports) or PIFs (Product Information Files) automatically. However, you can use the app to collect and organize the required data such as batch records, material compositions, and manufacturing logs that may help you compile these reports externally.

How can I create a shortcut icon on my iPad?

Yes, you can create a shortcut icon on your iPad by following the steps outlined here: How can I create a shortcut icon on my iPad?

Can I use Craftybase for more than one business?

Using the app for multiple businesses is going to depend on your particular situation.

If you file only one tax return for your businesses -- for example, maybe you have multiple Etsy shops set up selling from the same inventory and just using different names. Come tax time, you file using just one return for all of it. This is a situation where it is okay to use the app for your businesses.

If you file multiple tax returns for the businesses in question, you may not want to use one account for all of them. The app does all of its reporting for one entity only.

The exception to this would be if you are only using the app to keep track of your inventory, and don't use it at all for your taxes or reporting.

How do I unsubscribe from the mailing list?

If you no longer want to receive emails, you can unsubscribe by following these steps:

  1. Open any email you've received from us.
  2. Scroll to the bottom of the email.
  3. Click the "Unsubscribe" link.
  4. Confirm your request if prompted.

After unsubscribing, you'll stop receiving emails from that specific mailing list.

What are the current supported languages?

The app is currently available in English only. However, you can use your web browser's built-in translation tools to view the site in other language versions. Most browsers (such as Chrome or Edge) offer a translation feature that allows you to automatically translate pages into your preferred language.

Please note that while this can be helpful, translations are automated and may not always reflect the intended meaning perfectly.

Do you offer consultancy or training services?

No, we don't offer any additional consultancy or training at present. Our support team is available to help you understand the system and can assist you in troubleshooting any inventory issues so please get in touch.

Who can I hire to fix my inventory issues?

Our support team is here to help you troubleshoot your inventory issues and guide you on the steps to get your stock back in line. Please get in touch with our team who can take a look at your account with you and get you started.

Can I access the suggestion board to submit feature ideas?

Our Suggestion board is an internal tool we use to keep track of feature requests and development updates. While it's not visible to users, you're always welcome to share your suggestions directly with our team - we'd love to hear them! You can also stay updated on new features and improvements here: Craftybase Updates.

How can I access help articles directly from the platform?

You can access all of our help articles directly from within the app by using the chat widget in the bottom-right corner of your screen. Just click the widget and choose "Search our knowledge base" to browse and read support articles without leaving the platform.

Do you offer live demos?

We currently don't offer a live demo, but you're welcome to get in touch with the team to discuss options.

How do I handle products that I dropship?

Dropshipped items aren't physically held in your inventory, so you can either consider excluding these and tracking revenue and COGS separately, or you can consider tracking them as resale products in the app. You'll need to ensure that you also record the purchase of the dropshipped item from your supplier for each order - either manually or by using our CSV importer.

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