Craftybase FAQ

Read answers to some frequently asked questions about Craftybase

Whether you're a seasoned Craftybase user or new to the program, you will have some questions. Here are some questions we see frequently. 

Don't see your question here? Contact our support team, and we'll be happy to help! 


We'll Cover:

What is the pricing for Craftybase?

Craftybase offers several pricing plans based on the size of your business and the features you need. You can find detailed information about our pricing plans here: Craftybase plans.

Can I try Craftybase before subscribing?

Yes, Craftybase offers a free trial period so you can explore its features and see if it meets your business needs before committing to a subscription plan.

Is Craftybase suitable for businesses with multiple locations or warehouses?

Yes, Craftybase supports businesses with multiple locations or warehouses by allowing you to track inventory levels and movements across different facilities. You can transfer stock between locations and manage stock centrally. Find additional information here: About locations.

Will Craftybase work for me if I'm not in the US, or are there any limitations I should consider when using it in other countries?

Yes, we work for any manufacturing business, no matter where you are located. Many tax systems use very similar calculations for Cost of Goods Sold (COGS) and Inventory value at the end of the year due to GAAP, so it's highly likely that our calculations will also be applicable.

I don't make my own products; will Craftybase work for me?

Although Craftybase is designed to cater to businesses that directly manufacture and sell DTC products, if you don’t make your own products, you may find that our software can still work for you. 

How do I create a resale product?

Does Craftybase offer barcode scanning?

Craftybase currently does not offer traditional barcode scanning. However, we provide QR codes, which allow quick access to your product or materials pages. You can read more about it here: Craftybase QR codes.

Can I use Craftybase for resale products?

Yes, you can use Craftybase for resale products. Craftybase is designed to manage both manufactured and resale products, allowing you to keep track of your inventory, costs, and sales efficiently. You can learn more about it here: About resale products.

Does Craftybase automatically update stock levels in the integrations when you receive or manufacture new products?

Craftybase does not automatically update your stock levels in the integrations when you receive or manufacture new products. You'll need to manually update your stock levels in the integrations when this occurs. Our integration is one-way only, which means integrations don't pull data from Craftybase.

For more information on how Craftybase manages product stock, you can refer to this link: Product stock management.

Does Craftybase work on a mobile phone?

We don’t currently have a dedicated app for phone devices. However, as Craftybase is completely web-based, you can use it on any device with an internet connection.

Does Craftybase replace accounting software?

Craftybase is an inventory and manufacturing system for small manufacturers. It's important to note that we aren't designed as a replacement for accounting software and typically should be used in conjunction with an accounting package (like Quickbooks or Xero)

It is recommended that you seek the advice and guidance of a financial expert before using calculations directly from Craftybase to prepare tax or financial reports, as requirements differ from country to country.

Is there an offline version of Craftybase available to download?

At this time, we do not have an offline or downloadable version of Craftybase. Craftybase is designed as an online solution, so you can access it anywhere with an internet connection, including your smartphone and tablet device.

Craftybase uses 256-bit security, so your data is secure when accessed and backed up on a regular basis,, so you don’t have to worry about losing any of it.

Another advantage to being completely online is that we can always improve our range of features—which we do regularly. If you have an idea or suggestion for an improvement to Craftybase, please get in touch!

Do I need an Etsy store to use Craftybase?

Not at all! Craftybase is designed for use by any maker regardless of where they sell. Using one of our available integrations will allow you to import your orders and products automatically; however, you also have the option of entering all information manually if need be.

How often does Craftybase automatically import with my integrations?

Craftybase automatically imports either on a daily or hourly basis, depending on your subscription plan.

Can I export my data from Craftybase?

Yes, Craftybase allows you to export your data, including inventory, sales, and reports, to CSV files. This is useful for backup purposes or further analysis in other software.

Is my data secure?

Craftybase is a web-based application, which means that your data is entirely "in the cloud." Being web-based offers the most flexibility in terms of you accessing your data anywhere and allows us to improve the features that we offer continuously, but it does not mean that you don’t have your data sitting directly on your own machine.

How does Craftybase ensure the privacy and ownership of my data?

No data entered by you is shared with any third party—not now, not ever. We are an entirely independent company with no outside affiliations, and we fully intend to stay this way. We have a small, trusted support team with only minimal access to account data—we will only view your data if you give us the express permission to do so and only the data we need to help with your issue.

How does Craftybase handle data backups and provide export options?

All data is stored in multiple locations for failover, allowing us to swap systems in the event of an outage. Backups are taken on an hourly basis and stored off-site. We also have CSV exports available for almost all of the data that you enter into Craftybase. These exports are all in a format that is readable by most popular spreadsheet programs, so these files can be downloaded and used as an Excel backup as often as you like to provide you with further peace of mind.

How does Craftybase ensure physical server security?

We utilize SAS70 Type II and SSAE16-certified facilities, which are protected by round-the-clock surveillance monitoring and biometric locks.

How does Craftybase handle data encryption and security?

All data in transit between you and us is encrypted and sent using HTTPS. Account passwords are encrypted and not stored in plain text. All data kept in our databases is encrypted at rest, including backups, which are also stored in an encrypted file server offsite.

How does Craftybase handle billing and payment data security?

We do not store payment details—these are handled by our payment providers (Stripe and PayPal), which both offer fully PCI-compliant systems.

How many Admin users with full access are allowed in Craftybase?

In Craftybase, only one Admin user can have full access to view and use all platform areas. Typically, this is the user account under which the Craftybase account was originally created.

Can users request specific features or improvements?

Absolutely, we'd be happy to hear any suggestions or feedback! We're always working to improve Craftybase. Feel free to contact us!

Does Craftybase work internationally?

Although we designed Craftybase for the specific needs of US users, many businesses from different countries use our software. Many tax systems use very similar calculations for Cost of Goods Sold (COGS) and Inventory value at the end of the year, so it's quite possible that our calculations will also be applicable to the system your country uses.

We recommend that you seek the advice of a bookkeeper or accountant to confirm that this is the case before using our system for any tax reporting purposes. Please feel free to get in touch if you or your adviser have any questions, and we will be more than happy to assist.

Is Craftybase GAAP compliant?

GAAP (generally accepted accounting principles) is a collection of commonly followed accounting rules and standards for financial reporting.

Craftybase is a perpetual inventory tracking application that uses industry-standard GAAP calculations for inventory and COGS. More information about our calculations can be found here: How does Craftybase calculate my COGS?

How can I join and benefit from the Craftybase affiliate program?

Join our affiliate program and start earning today! Simply sign up using the link below:

Craftybase Affiliate Program Signup Once you've completed the form, our team will review your application. We'll provide you with login credentials to access your affiliate dashboard upon approval. Here, you'll find your unique affiliate links and marketing resources.

For each new subscriber, you refer to Craftybase using your affiliate URL, you'll earn a percentage of the subscription plan price for the first 12 months that the referee remains a subscriber. Be sure to check out the Craftybase Affiliate Agreement for full terms and conditions.

Start earning commissions today by promoting Craftybase!

Does Craftybase offer payroll features?

At this time, Craftybase does not offer any payroll features. We may support this feature in the future, so please get in touch, and we'll add you to our contact list for updates.

How can I create a shortcut icon on my iPad?

Yes, you can create a shortcut icon to Craftybase on your iPad by following the steps outlined here: How can I create a shortcut icon on my iPad?

Can I use Craftybase for more than one business?

Using Craftybase for multiple businesses is going to depend on your particular situation.

If you file only one tax return for your businesses --  for example, maybe you have multiple Etsy shops set up selling from the same inventory and just using different names.  Come tax time, you file using just one return for all of it.  This is a situation where it is okay to use Craftybase for your businesses.

If you file multiple tax returns for the businesses in question, you may not want to use one Craftybase account for all of them. Craftybase does all of its reporting for one entity only. 

The exception to this would be if you are only using Craftybase to keep track of your inventory, and don't use it at all for your taxes or reporting.

How do I unsubscribe from the mailing list?

If you no longer want to receive emails, you can unsubscribe by following these steps:

  1. Open any email you’ve received from us.
  2. Scroll to the bottom of the email.
  3. Click the "Unsubscribe" link.
  4. Confirm your request if prompted.

After unsubscribing, you’ll stop receiving emails from that specific mailing list.


Do you offer consultancy or training services?

No, we don't offer any additional consultancy or training on Craftybase at present. Our support team is available to help you understand the system and can assist you in troubleshooting any inventory issues so please get in touch.

Who can I hire to fix my inventory issues?

Our support team is here to help you troubleshoot your inventory issues and guide you on the steps to get your stock back in line. Please get in touch with our team who can take a look at your account with you and get you started.

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