Craftybase FAQ
Read answers to some frequently asked questions about Craftybase
Whether you're a seasoned Craftybase user or new to the program, you will have some questions. Here are some questions we see frequently.
Don't see your question here? Contact our support team, and we'll be happy to help!
We'll Cover:
About Craftybase
What is the pricing for Craftybase?
Craftybase offers several pricing plans based on the size of your business and the features you need. You can find detailed information about our pricing plans here: Craftybase plans.
Can I try Craftybase before subscribing?
Yes, Craftybase offers a free trial period so you can explore its features and see if it meets your business needs before committing to a subscription plan.
Is Craftybase suitable for businesses with multiple locations or warehouses?
Yes, Craftybase supports businesses with multiple locations or warehouses by allowing you to track inventory levels and movements across different facilities. You can transfer stock between locations and manage stock centrally. Find additional information here: About locations.
Will Craftybase work for me if I'm not in the US, or are there any limitations I should consider when using it in other countries?
Yes, we work for any manufacturing business, no matter where you are located. Many tax systems use very similar calculations for Cost of Goods Sold (COGS) and Inventory value at the end of the year due to GAAP, so it's highly likely that our calculations will also be applicable.
Managing Products and Inventory
I don't make my own products; will Craftybase work for me?
Although Craftybase is designed to cater to businesses that directly manufacture and sell DTC products, if you don’t make your own products, you may find that our software can still work for you.
How do I create a resale product?
Does Craftybase offer barcode scanning?
Craftybase currently does not offer traditional barcode scanning. However, we provide QR codes, which allow quick access to your product or materials pages. You can read more about it here: Craftybase QR codes.
Can I use Craftybase for resale products?
Yes, you can use Craftybase for resale products. Craftybase is designed to manage both manufactured and resale products, allowing you to keep track of your inventory, costs, and sales efficiently. You can learn more about it here: About resale products.
Does Craftybase automatically update stock levels in the integrations when you receive or manufacture new products?
Craftybase does not automatically update your stock levels in the integrations when you receive or manufacture new products. You'll need to manually update your stock levels in the integrations when this occurs. Our integration is one-way only, which means integrations don't pull data from Craftybase.
For more information on how Craftybase manages product stock, you can refer to this link: Product stock management.
Our Software and Integrations
Does Craftybase work on a mobile phone?
We don’t currently have a dedicated app for phone devices. However, as Craftybase is completely web-based, you can use it on any device with an internet connection.
Does Craftybase replace accounting software?
Craftybase is an inventory and manufacturing system for small manufacturers. It's important to note that we aren't designed as a replacement for accounting software and typically should be used in conjunction with an accounting package (like Quickbooks or Xero)
It is recommended that you seek the advice and guidance of a financial expert before using calculations directly from Craftybase to prepare tax or financial reports, as requirements differ from country to country.
Is there an offline version of Craftybase available to download?
At this time, we do not have an offline or downloadable version of Craftybase. Craftybase is designed to be an online solution so you are able to access it anywhere there is an internet connection, including your smartphone and tablet device.
Craftybase uses 256-bit security so your data is secured when accessing it and backed up on a regular basis so you don’t have to worry about losing any of your data.
Another advantage to being completely online is that we can always keep improving our range of features – which we do on a regular basis. If you have an idea or suggestion for an improvement to Craftybase, please get in touch!
Do I need an Etsy store to use Craftybase?
Not at all! Craftybase is designed to be used by any maker regardless of where they sell. Using one of our available integrations will allow you to automatically import your orders and products, however you also have the option of entering all information manually if need be.
How often does Craftybase automatically import with my integrations?
Craftybase automatically imports either on a daily or hourly basis, depending on your subscription plan.
Can I export my data from Craftybase?
Yes, Craftybase allows you to export your data to CSV files, including inventory, sales, and reports. This is useful for backup purposes or further analysis in other software.
Is my data secure?
Craftybase is a web-based application - this means that your data is entirely "in the cloud". Being web based offers the most flexibility in terms of you accessing your data anywhere and allows us to continuously improve the features that we offer, but it does mean that you don’t have your data sitting directly on your own machine.
Data ownership
No data entered by you is shared with any third party. Not now. Not ever. We are an entirely independent company with no outside affiliations and we fully intend to stay this way. We have a small trusted support team with only minimal access to account data - we will only view your data if you give us the express permission to do so and only the data we need to help with your issue..
Data backups
All data is stored in multiple locations for failover, allowing us to swap systems in the event of an outage. Backups are taken on an hourly basis and stored off-site. We also have CSV exports available for almost all of the data that you enter into Craftybase. These exports are all in a format that is readable by most popular spreadsheet programs, so these files can be downloaded and used as an Excel backup as often as you like to provide you with further peace of mind.
Physical Server Security
We utilise SAS70 Type II and SSAE16-certified facilities, which are protected by round-the-clock surveillance monitoring and biometric locks.
Encryption
All data in transit between you and us is encrypted and sent using HTTPS. Account passwords are encrypted and not stored in plain text. All data kept in our databases is encrypted at rest, including backups, which are also stored in an encrypted file server offsite.
Billing and Payment Data
We do not store any payment details - these are handled by our payment providers (Stripe and PayPal) who both offer fully PCI compliant systems.
Help and Support
How many Admin users with full access are allowed in Craftybase?
In Craftybase, only one Admin user can have full access to view and use all platform areas. Typically, this is the user account under which the Craftybase account was originally created.
Can users request specific features or improvements?
Absolutely, we'd be happy to hear any suggestions or feedback! We're always working to improve Craftybase. Feel free to contact us!