Connect Amazon with Craftybase

Learn how Craftybase pulls your Amazon data.

This article will guide you through how to connect to Amazon and what types of data we can pull into your Craftybase account.


Our Amazon ➝ Craftybase integration allows you to pull your products and orders data from this platform, ensuring that your inventory levels always automatically factor in sales from this source.

In this article:

Connecting your Amazon store to Craftybase

To connect your Amazon / Amazon Handmade account with Craftybase:

  1. Go to your Integration page

  2. On the page that appears, click on either the Connect to US or Connect to UK button inside the Amazon integration section.

  3. This will take you through the authentication process on Amazon Seller Central. 


This page describes what information Craftybase can access from your Amazon account.

  1. Select the check box and click Confirm to authorize Craftybase to access your data.
  2. Once the connection is established, you will be returned to Craftybase and the Amazon connection will appear in your Integrations list.

We request only the minimum of access that we require to offer our service, and can only access data that you have granted us access to. Additionally, you can revoke our access to your data at any time via Amazon Seller Central. 

It is recommended that you always create your products on Amazon where possible and then pull them to create as products in Craftybase. This means that your external references will be correct from the start, and you will not need to do any merging between your manually created products and pulled ones.

Pulling your Amazon Products

Products on your Amazon store will be pulled as both Products and Listings in Craftybase.

Variations

Each Amazon variation (separate ASIN) is created as its own independent Product in Craftybase.

  • Variations are not linked as Craftybase variations
  • Each variation becomes a completely separate product
  • The Amazon seller SKU is used as the Project code

This reflects how Amazon structures variation data.

Product Pulling

Regardless of the date range selected, Craftybase will pull all products currently listed in your Amazon Product Data List.

This includes products with status:

  • Active - imported as active
  • Inactive or Incomplete - imported as archived

Duplicate ASINs are deduplicated, prioritising active listings over inactive ones.

An attempt will always be made to match pulled products to existing products in Craftybase.

Tip: If you do not wish to track some of these pulled products, once you have reconciled your stock to zero, you can archive these, and they will be removed from most views and reports.

Pulling your Amazon Orders

All orders placed via Amazon in the time period selected by the pull will be created in Craftybase.

Order Totals

  • Total Discount amount for the order will be calculated from any Promotion Adjustments applied in Amazon.
  • Total Tax is calculated from Total Tax Withheld (Standard and Marketplace Facilitator)
  • Total Shipping is applied directly from Amazon’s shipping total

Order Status Handling

Order Status Pulled to Craftybase? Notes
Pending Yes Pending orders are pulled into Craftybase for tracking. Order line items may be incomplete if prices are not yet available; these will update when the status changes.
Unshipped Yes Fully pulled with all line items (if prices available)
Partially Shipped Yes Fully pulled with all line items (if prices available)
Shipped Yes Fully pulled with the shipped date set
Canceled No Cancelled orders are skipped during pull
Failed No Failed orders are skipped during pull

Line items are only added to orders when Amazon provides pricing information. If you see an order with fewer line items than expected, check the order status in Amazon. Line items will be added automatically during the next pull or resync once pricing becomes available.

Transferring Stock to Amazon FBA

If you use Amazon FBA, it is possible to nominate a location to be used for all orders pulled from the platform.

See more details about automatically deducting orders from a specific location here: Set a Default Location for Pulled Orders.

Location features are available in our STUDIO+ plans.

Pulling Amazon Fees and Charges

Commission and fulfilment fees directly associated with an order will be pulled as long as it was generated less than 180 days ago.

If a fee or charge is older than 180 days, then it will be unable to be pulled into Craftybase as it no longer exists in the Amazon feed.

What is pulled

  • Item-level comission fees
  • Fulfilment fees
  • Adjustments and refunds tied to orders

These create Purchase records with individual line items in Craftybase.

What is not pulled

  • FBA Inventory Storage Fees
  • Monthly Subscription Fees
  • Advertising Fees
  • Shipping Label fees
  • Other non-order-level charges

These fees can be imported via our CSV bulk purchase import tool if required

How we handle Amazon Customer Data

To comply with Amazon PII regulations:

Customer name, address, email, and phone number details for orders shipped more than 30 days ago will be anonymised and/or removed from pulled orders.

Video: Connecting your Amazon store to Craftybase

Need Help?

Still have questions about connecting Amazon with Craftybase? Please get in touch, and we'll be happy to help.

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