About Listings

Link Listings to Products for Accurate Sales, Stock, and Cost Tracking


Listings in Craftybase connect your store products to your inventory, helping you track stock, link orders, and stay on top of what you're selling—no matter where you sell it.


In this article we'll cover:

What is a listing?

Listings in Craftybase represent the products you're currently selling on external sales channels like Etsy, Shopify, or Square. When you connect an integration to Craftybase, we import your active listings so you can manage and track them in one place.

This helps you keep your product catalog organized and ensures everything you sell is accurately linked to your inventory and materials.

Listings vs. Products

It's important to know that listings and products are different things in Craftybase:

  • Listings are the sales listings from your connected integrations.
  • Products are the inventory records you create in Craftybase to track what you make and sell.

You can link one or more listings to a product. This is useful if you sell the same item across multiple platforms or in multiple variations—Craftybase will still track everything as one product for inventory and cost purposes.


Example:

Let’s say you sell a soy candle in three scents on Etsy and Shopify. You’ll have multiple listings, but they can all be linked to one candle product in Craftybase.


How Listings Work

Each listing in Craftybase is a snapshot of a product as it appears on your integration as of the last import ("fetch").

The listing page shows the following details:

  • SKU or Code
  • Listing name
  • Source (i.e. which integration it is linked to)
  • Variations (like size or color)
  • Status (Active, Draft, Archived)
  • On Hand (the current Craftybase On Hand stock level for this product or variation)
  • Live Stock (the last fetched On Hand stock level from this integration)

Locating listings attached to products

  1. Navigate to the Product currently linked to the Listing (How do I find a Product page?).

  2. Click the Listings tab

  3. On the Listing page that appears, click the Listing you wish to view.

Locating all listings for an integration

You may want to view all listings that have been imported for a certain integration (i.e. all products from your Shopify store). To do this:

  1. Hover over your Settings icon in the top right hand corner of the page:

  1. Select the Integrations option from the menu that appears
  2. Select your integration name from the integration you wish to view.

  3. Select the Listings tab

  4. On the Listing page that appears, you can either click the Listing you wish to view or use the filters on the left-hand side of the page to locate a specific listing. You can use the listing ID, product name, or keyword to search, as well as filter by Listing State.

Updating listings

Changes you make to your listing that are not inventory related—like the title, description, or photo—won’t automatically update your product or variation in Craftybase.

Because a single product in Craftybase can be linked to multiple listings across different sales channels, you’ll need to manually update the product details in Craftybase if you want them to match your store updates.

Moving (relinking) listings

Listings can be moved to different products and or variations. This is useful if your product / variation structure in Craftybase differs from your sales channels.

The move process will move the listing to a new nominated product and reassociate all orders and expenses imported via this listing.

In some cases, merging products may a better option as it will also archive the old product once all references have been moved across.

To move a listing to a new product or variation:

Note: If the product or variation doesn't exist in Craftybase yet, you will need to create them first.

  1. Navigate to the listing you wish to move to (How do I find my Listing page?)

  2. Click the Move button in the top right-hand corner of the page

  3. On the page that appears, confirm that you have selected the correct listing, and then choose the new product and or variation from the dropdowns.

  4. Click the Save button to confirm the move.

Some important information to note about moving listings:

  • If the product or variation doesn't exist in Craftybase yet, you'll need to create them first and return to the Relink page.
  • Once moved to a variation, a listing cannot be moved back to the product level.
  • Any variation attributes linked to the listing will be duplicated on the new product but will not be deleted on the old product. After the move is complete, you must manually merge or delete these if necessary.

Need More Help?

Need to know more about how integrations work in Craftybase? Take a look at these articles:

Feel free to reach out to us via support if you have questions on anything not covered above.

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