About Listings

Learn how listings work to keep your products and variation data in a single place.


A Listing is an automatically created association between Craftybase and your product or variation on a connected integration.

This association ensures that all data imported from the integration is associated with the correct product or variation.

A listing can only be connected with one product or variation on Craftybase. However, you can connect as many listings to a product or variation as you wish.

This is handy when you have the same product represented on a couple of different integrations - you can then combine them together via merging to track your product in one place in Craftybase.

In this article we'll cover:

Locating listings attached to products

  1. Navigate to the Product currently linked to the Listing (How do I find a Product page?).

  2. Click the Listings tab

  3. On the Listing page that appears, click the Listing you wish to view.

Locating all listings for an integration

You may want to view all listings that have been imported for a certain integration (i.e. all products from your Shopify store). To do this:

  1. Navigate to your Integrations via Overview page

  2. Select your shop name from the integration you wish to view.

  3. Select the Listings tab

  4. On the Listing page that appears, you can either click the Listing you wish to view or use the filters on the left-hand side of the page to locate a specific listing. You can use the listing ID, product name, or keyword to search, as well as filter by Listing State.

Updating listings

It's important to note that updating your Listing will NOT automatically update your Craftybase product or variation data.

As products can be linked to many listings across multiple integrations, any changes to the title, description, or photo on the listing must be manually updated on the product if it already exists in Craftybase.

Moving (relinking) listings

Listings can be moved to different products and or variations. This is useful if your product / variation structure in Craftybase differs from your sales channels.

The move process will move the listing to a new nominated product and reassociate all orders and expenses imported via this listing.

In some cases, merging products may a better option as it will also archive the old product once all references have been moved across.

To move a listing to a new product or variation:

Note: If the product or variation doesn't exist in Craftybase yet, you will need to create them first.

  1. Navigate to the listing you wish to move to (How do I find my Listing page?)

  2. Click the Move button in the top right-hand corner of the page

  3. On the page that appears, confirm that you have selected the correct listing, and then choose the new product and or variation from the dropdowns.

  4. Click the Save button to confirm the move.

Some important information to note about moving listings:

  • If the product or variation doesn't exist in Craftybase yet, you'll need to create them first and return to the Relink page.
  • Once moved to a variation, a listing cannot be moved back to the product level.
  • Any variation attributes linked to the listing will be duplicated on the new product but will not be deleted on the old product. After the move is complete, you must manually merge or delete these if necessary.

Need More Help?

Need to know more about how integrations work in Craftybase? Take a look at these articles:

Feel free to reach out to us via support if you have questions on anything not covered above.

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