Troubleshooting your Craftybase account
In this article, you'll find steps to troubleshoot basic issues you may encounter. Don't see your question here? Contact our support team, and we'll be happy to help!
- Forgotten passwords
- Troubleshooting CSV imports
- Troubleshooting CSV exports
- Having issues adding an image
- Page won't load or is loading slowly
Check out the steps to reset your password here: Resetting your password.
You can find some steps to troubleshoot your CSV import here: CSV import troubleshooting.
When you click Export, your file should appear within a couple of minutes in your Notifications. If it doesn't appear, let our support team know!
Your image may too be large or may be an unsupported file type. You'll want to check the steps to troubleshoot this issue here: Image upload troubleshooting.
Sometimes your internet browser will hang onto old data, and you may need to refresh your cache. The steps to clear your cache can differ by browser; you can see the steps for some commonly used browsers below: