Image upload troubleshooting

First, check that your image is one of our allowed types: it needs to be either a PNG, GIF or JPG to be uploaded and re-sized into our system.

If this seems to be correct, check the file size – Craftybase currently has a server upload limit of 6MB, so if your image is over this size you will need to re-size or optimize the file first so the file is under this size. You can do this through your favorite graphics editing program or see this help article for suggestions:

How can I re-size my images?

If the image requirements seem to be okay, it could be that the image is being successfully uploaded however an old version is still being served via your browser or ISP. To attempt to rectify this, you can try a force refresh (Windows: ctrl + F5 | Mac/Apple: Apple + R or command + R).

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