Image upload troubleshooting

First, check that your image is one of our allowed types: it needs to be either a PNG, GIF, WEBP, or JPG to be uploaded and re-sized into our system.

If this seems correct, check the file size. Craftybase currently has a server upload limit of 6MB, so if your image is over this size, you will need to resize or optimize the file first so it is under this size. You can do this through your favorite graphics editing program or see this help article for suggestions: How can I resize my images?

If your image meets all of the requirements, it could be that the image is being successfully uploaded; however, an old version is still cached in your browser or ISP. To attempt to correct this, you can try a force refresh (Windows: ctrl + F5 | Mac/Apple: Apple + R or command + R).

Still need help?

If none of these steps seem to correct the issue, please contact Craftybase support for help.

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