Connect Amazon with Craftybase
Learn how Craftybase imports your Amazon data.
This article will guide you through how to connect to Amazon and what types of data we can import into your Craftybase account.
Our Amazon ➝ Craftybase integration allows you to import your products and orders from this platform, ensuring that your inventory levels always automatically factor in sales from this source.
In this article:
- Connecting your Amazon store to Craftybase
- Importing your Amazon Products
- Importing your Amazon Orders
- Transferring Stock to Amazon FBA
- Importing Amazon Fees and Charges
- How we handle Amazon customer data
Connecting your Amazon store to Craftybase
To connect your Amazon / Amazon Handmade account with Craftybase:
- Go to your Integration page (How do I find my Integration page?)
On the page that appears, click on either the Connect to US or Connect to UK button inside the Amazon integration section.
This will take you through the authentication process on Amazon Seller Central.
This page describes what information Craftybase can access from your Amazon account.
- Select the check box and click Confirm to authorize Craftybase to access your data.
- Once the connection is established, you will be returned to Craftybase and the Amazon connection will appear in your Integrations list.
We request only the minimum of access that we require to offer our service, and can only access data that you have granted us access to. Additionally, you can revoke our access to your data at any time via Amazon Seller Central.
It is recommended that you always create your products on Amazon where possible and then import them to create as products in Craftybase. This means that your external references will be correct from the start, and you will not need to do any merging between your manually created products and imported ones.
Importing your Amazon Products
Products on your Amazon store will be imported as both Products and Listings in Craftybase. Variations, however, will be imported as their own individual products. This is because of how Amazon has variations set up on their side. This integration is actively being developed so if this changes over time, then we will be updating the integration to accommodate this.
Regardless of the date range selected, Craftybase will import all products found on Amazon currently listed in your Product Data List.
An attempt will be made to match to existing products in Craftybase.
Tip: If you do not wish to track some of these imported products, once you have reconciled your stock to zero, you can archive these, and they will be removed from most views and reports.
Importing your Amazon Orders
All orders placed via Amazon in the time period selected by the import will be created in Craftybase. If an order has been placed earlier than 180 days ago then it will be unable to be imported into Craftybase as it no longer exists in the Amazon feed.
The Total Discount amount for the order will be calculated from any Promotion Adjustments applied to the order in Amazon.
The Total Tax amount for the order will be calculated from the Total Tax Withheld (Standard and Marketplace Facilitator) applied to the order in Amazon.
The Total Shipping amount for the order will be directly applied from the Shipping total applied to the order in Amazon.
| Order Status | Imported to Craftybase? | Notes |
| Unshipped | Yes | |
| Partially Shipped | Yes | |
| Shipped | Yes | |
| Pending | No | Pending orders will be imported when the status has been updated to Unshipped. |
Transferring Stock to Amazon FBA
If you use Amazon FBA, it is possible to nominate a location to be used for all orders imported from the platform. This feature is available on eligible plans; see more details about automatically deducting orders from a specific location here: Set a Default Location for Imported Orders.
Note: Location features are only available in our STUDIO+ plans.
Importing Amazon Fees and Charges
Commission and fulfillment fees directly associated with an order will be imported as long as it was generated less than 180 days ago. If a fee or charge is older than 180 days then it will be unable to be imported into Craftybase as it no longer exists in the Amazon feed.
Fees not directly related to an order will not be imported (e.g. FBA Inventory Storage Fee, Subscription Fees). Shipping and Shipping Label fees are also not available in our Amazon feed. These fees can be imported via our CSV bulk purchase import tool if required.
How we handle Amazon Customer Data
To comply with Amazon PII regulations, customer name, address, email, and phone number details for orders shipped more than 30 days ago will be anonymized and/or removed from imported orders.