User account FAQ

I've created my account, but can't log in ๐Ÿ”–

If you have already completed the Invitation process and cannot log in, please follow the instructions to reset your password here: How do I reset my password?

I haven't received my invitation email ๐Ÿ”–

  1. Firstly check if you have received your Invitation Email. If it hasnโ€™t arrived in your Inbox, try checking in your Spam box to ensure it hasnโ€™t been delivered there my mistake.
  2. If you are sure you havenโ€™t received your Invitation Email, contact the administrator of your Craftybase account and ask them to resend your Invitation Email. Instructions to resend an invite for Administrator users

Ensure that to join as a secondary user on an existing account that you only sign up through the Invitation process โ€“ if you signup for a separate account, your email address will be linked to this account and will not be available to use as a secondary user for another account.

For security reasons, your Invitation Link is only active for 48 hours and will no longer be usable after this time, so please contact your Craftybase administrator user to resend your Invitation email if your link has expired.

Check if your account has been successfully registered โ€“ it may be that your account has been created, so you should now be able to login here.

I need some more time on my trial  ๐Ÿ”–

We want to make sure all of our customers are completely happy with what we offer before they decide to subscribe, so if you need more time on your trial, weโ€™re always happy to extend โ€“ just contact us and weโ€™ll do the rest.

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