Cancel your Craftybase subscription via Shopify

Learn how to cancel your Craftybase subscription when billed through the Shopify App Store.

This guide walks you through how Shopify billing works for Craftybase, how to cancel, and what to do if charges continue after uninstalling.

In this article:

• How Shopify billing works for Craftybase
• Cancelling your subscription via Shopify
• Troubleshooting: still being charged after uninstalling
• FAQ

How Shopify billing works for Craftybase

If you installed the app through the Shopify App Store, your subscription is billed by Shopify — not directly by Craftybase. This means:

• Charges appear on your Shopify invoice, not as a separate Craftybase charge.
• Cancellation must be done through your Shopify admin — you can't cancel from inside the app.
• Uninstalling the app from Shopify automatically cancels your subscription.

Cancelling your subscription via Shopify

To cancel, uninstall the app from your Shopify store:

1. Log in to your Shopify admin.
2. Go to Settings in the bottom-left of the page.
3. Select Apps and sales channels.
4. Find the app in your list of installed apps.
5. Click the ⋮ (three dots) menu next to the app and select Uninstall.
6. Confirm the uninstall when prompted.

Once uninstalled, Shopify will stop billing you and your Craftybase subscription will be cancelled automatically.

Troubleshooting

I'm still being charged after uninstalling

If you're still seeing a Craftybase charge on your Shopify invoice after uninstalling the app, this is usually caused by a delay in Shopify's billing cycle. In rare cases, a failed webhook can prevent the cancellation from being processed on our end.

Confirm the app is uninstalled

1. In your Shopify admin, go to Settings > Apps and sales channels.
2. Check that the app no longer appears in your installed apps list.

If it's still listed, follow the steps in Cancelling your subscription via Shopify above.

Check your active subscriptions

1. In your Shopify admin, go to Settings > Billing.
2. Look under Subscription charges (or App subscriptions, depending on your Shopify version) for any active Craftybase charge.

If a Craftybase subscription is still listed here, the charge hasn't been cancelled on Shopify's side.

Contact our support team

If the app is uninstalled but charges are continuing, get in touch with us and include:

• Your Shopify store domain (e.g. yourstore.myshopify.com     )
• The email address on your account
• A screenshot of your Shopify billing page showing the active charge

We'll investigate and make sure the billing is stopped.

FAQ

Will I lose my data after cancelling?

Your account and data are retained for a period after cancellation. If you change your mind, you can resubscribe and pick up where you left off. After an extended period of inactivity, your account and data will be permanently deleted in line with our data retention policy.

Can I get a refund for charges after I uninstalled?

Shopify manages all billing for apps installed via the App Store. For refund requests, contact our support team with your Shopify store domain and details of the charge — we'll work with you to resolve it.

I only want to disconnect Shopify, not cancel my subscription

If you want to keep your Craftybase subscription but remove the Shopify connection, don't uninstall the app — instead, disconnect the integration from within the app. See Connect Shopify with Craftybase for details on managing your Shopify integration.

Need Help?

These articles may also be useful:

• Manage your Craftybase subscription — for accounts billed directly through the app
• Changing your Craftybase plan — upgrading or downgrading instead of cancelling
• Connect Shopify with Craftybase — reconnecting or managing your Shopify integration

Still have questions? Please get in touch, and we'll be happy to help.