Login to Craftybase

Trouble signing in or need to reset your password? You're in the right place. This article walks you through logging in, handling two-factor authentication, and sorting out the most common login problems.

In this article:

Logging in with an email address
Login troubleshooting

Logging in with an email address

Logging in is quick and easy. Here's how:

Open your browser and go to craftybase.com/login.
Enter your email address and password.
If your account requires two-factor authentication (2FA), type in the six-digit code from your authentication app to complete the login.

If you're having trouble logging in, check the common situations below to get back up and running.

I've forgotten my password

Check out the steps to reset your password here: Resetting your password.

I'm not receiving any emails

Check that you created your account with the correct email. If you have different personal and work email addresses, visit craftybase.com/login and confirm you're using the right one.
Check your spam folder and talk to your IT team. If emails from Craftybase aren't arriving in your inbox or spam folder, or links in our emails are expiring, ask your IT team to allow emails from @craftybase.com.

I'm locked out of my account

To protect your account, you may be locked out if you enter incorrect credentials more than three times within an hour. Once 60 minutes have passed since the last incorrect attempt, your account will be re-enabled, and you should be able to log in again.

Your account will be permanently blocked if you enter incorrect credentials five or more times in a row. If this happens, please contact our support team, and they can re-enable your account.

I didn't receive a 2FA code

Review the troubleshooting steps in Set up two-factor authentication (2FA).

I have a login issue not covered here

Don't see your issue here? Contact our support team and we'll be happy to help.