How are Shopify refunds handled?
If you issue a refund for a Shopify order when this order has next updated, an adjustment will be applied to the order containing the amount refunded. This will appear in your Order totals area under "Adjustment".
If you have had stock returned to you as part of this refund, we will cancel the order line item returned to you and increase your stock quantity to include the returned item. To ensure that Craftybase restocks the product in the system, you will need to mark the "restock" option in Shopify when refunding an order:
The restocking is available to a product whether you track inventory in Shopify or not. Not selecting this checkbox will mean that Craftybase is unable to recognize that a product is returned.
If you have partially refunded a Shopify order and the customer has also returned then exchanged a product in the sale, then you will also need to adjust your inventory in order to account for this. You can either add inventory adjustments to account for the changes in the stock, or alternatively, if you would like the order to correctly represent the new items, you can remove the entire order and manually add it again with the new items.