Set up Security Questions
Discover the process for enabling and configuring Security Questions for additional protection of your Craftybase account.
Protecting your account is a top priority for us, and Security Questions add an extra layer of verification to help keep your data safe. Let’s walk you through how it works and how to troubleshoot any issues along the way.
In this article:
About Security Questions
Security Questions are an additional identity verification step used during password resets and when connecting certain integrations.
Once configured, you’ll be required to correctly answer both of your selected questions before resetting your password.
A few things to note:
- You must choose two different questions from a predefined list of 10 options
- Both answers are required and must be at least 2 characters long
- Answers are not case-sensitive
- Extra spaces at the beginning or end of your answer are ignored
- Answers are securely encrypted and safe
Setting up Security Questions
To enable Security Questions for your account:
- Navigate to your settings page
-
Select Security
- Select your first question from the dropdown list & enter the answer
- Select your second question from the dropdown list & enter the answer
- Click Save Questions
Once saved, you’ll see a confirmation message and be returned to your Settings overview page.
FAQ
I forgot my security answers
Please contact our support team for assistance with account recovery.
I’m locked out after too many attempts
After 3 incorrect verification attempts, your account will be temporarily locked for 15 minutes. Once the lockout period expires, you can try again.
I verified my answers but my session expired
After successfully answering your Security Questions, you have 15 minutes to complete the password reset. If this window expires, you’ll need to verify again.
Need Help?
Still have questions about setting up Security Questions for your Craftybase account? Please get in touch, and we'll be happy to help.